FAQ

1. Orders & Shipping

 

Q: How long does processing and shipping take?

A: Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, and express options are available for faster delivery. Once your order is shipped, you’ll receive tracking details via email.

 

Q: Do you offer international shipping?

A: Yes, we ship to selected international destinations. Shipping rates are calculated at checkout. Please note that any customs fees or taxes for international orders are the responsibility of the customer.

 

2. Returns & Exchanges

 

Q: What is your return policy?

A: We accept returns within 14 days of purchase for items in original, unworn condition with tags attached. Please note that customers are responsible for return shipping costs. For detailed return instructions, please refer to our Returns Policy.

 

Q: Can I return or exchange items from a set, bundle, or multipack?

A: To complete a return or exchange, all items from a set, bundle, or multipack must be returned together, as we do not accept partial returns for these products.

 

3. Product Information

 

Q: What sizes do you offer?

A: We offer a range of sizes suitable for both babies and toddlers. Each product page includes a size chart to help you choose the best fit for your little one.

 

Q: Are your products safe for sensitive skin?

A: Yes, we prioritize materials that are gentle on delicate skin, making them safe for babies and toddlers. Please see individual product descriptions for detailed fabric information.

 

4. Account & Payment

 

Q: Do I need an account to place an order?

A: No, you can check out as a guest. However, creating an account allows you to track orders, save items in your cart, and speed up future purchases.

 

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, and other popular payment methods to make your shopping experience as convenient as possible.

 

5. Other Questions

 

Q: How can I contact customer support?

A: You can reach us by emailing info@tinytuzu.com. We aim to respond within 24 hours on weekdays.

 

Q: Can I change or cancel my order after it’s placed?

A: Once an order is placed, it begins processing quickly. However, if you need to make a change, please contact us as soon as possible, and we’ll do our best to accommodate.